Stuck on something? We're here to help with all your questions and answers in one place.
Yes, Pledged is completely free for churches. There are no setup fees, monthly charges, or hidden costs. Standard Paystack transaction fees apply to each transaction, which are deducted before settlement.
Funds are settled directly into your church's registered bank account via Paystack. At no point does Pledged hold or manage your money. Settlements typically happen within 24 hours.
Absolutely. Members have full control over their giving. They can pause, modify, or cancel their recurring subscriptions at any time from their dashboard. No questions asked.
We support all payment methods available through Paystack, including debit/credit cards (Visa, Mastercard, Verve), bank transfers, and USSD. Members can choose whichever works best for them.
It takes less than 5 minutes. Click "Get Started", enter your church details, connect your bank account, set up your giving categories, and share your unique giving link with your congregation.
Yes. All payments are processed through Paystack, which is PCI DSS Level 1 compliant. We use TLS/SSL encryption for all data in transit, and we never store card details on our servers.
Yes. You can upload your church logo, set a brand color, and create custom giving categories like Tithes, Offerings, Building Fund, or Missions. Your giving page reflects your church's identity.
Members choose a category, amount, and frequency (daily, weekly, or monthly). Their card is automatically charged on schedule. They receive a confirmation for each transaction and can manage everything from their dashboard.
Yes. The admin dashboard gives you real-time visibility into all transactions, member activity, and giving trends. You can filter by date, category, or member, and export reports for your treasurer.
If a recurring charge fails (e.g., insufficient funds or expired card), both the member and church admin are notified. The system will retry automatically, and the member can update their payment method.
Currently, each church has one admin account. We're working on multi-admin support with role-based permissions. In the meantime, your team can share the admin login securely.
Members create a simple account so they can manage their giving subscriptions — pause, adjust, or cancel anytime.